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Unfair terms on websites

The EU warns to look out for unfair terms when purchasing games, books, videos or music on-line.

Bild: Shutterstock/Michael Monahan

Alternative and Online Dispute Resolution

Soon to become a reality for European consumers

Commissioner Borg welcomed the vote on Alternative Dispute Resolution and Online Dispute Resolution (ADR-ODR).

Bild: Shutterstock/Tatiana Popova

More cross-border complaints

2012 Annual Report ECC-Network

In 2012, the European Consumer Centres Network had more than 72,000 contacts with consumers asking for help.

Trustmarks in Europe

Are trustmark labels useful?

Settling of small cross-border disputes

Easier enforcement in case of small value

Euroteam has filed for bankruptcy

Bankruptcy trustee has been appointed

Euroteam - Tickets for the Olympics 2012

Thousands sold, but not delivered

Roaming charges cheaper from July 1st

Also data roaming will fall down

EC: Data Protection Package

Take control of personal data

Less dangerous items

RAPEX-system is working well

Alternative Dispute Resolution

New system from 2015 on

Warning: Fraudulent e-mails

Name of European Social Fund misused

Euro Changeover in Estonia

Eurozone covers 17 countries from January 1st 2011

Holiday Fair Vienna

ECC Austria informs about travelling

5 years of European Consumer Centres Network

Troubles abroad - Help at home

Concert Ticket Scam

Pay attention to unreliable traders

„Now it’s my turn to test!“

„Konsument“ pupils competition

Your rights as a traveller

EU-wide campaign on passenger rights

Volcanic ash crisis

ECCs act togehter to claim your rights

Annual RAPEX Report 2009

EU's cooperation on dangerous products very efficient

Directive on Services is in force

Administrative barriers are alleviated

Air travel: volcanic ash cloud

EU passenger rights continue to apply

Court decision against eBay

Warnings against "Power-Seller" not passed

List of airlines banned updated

The European Commission has adopted the thirteenth update of the Community’s list


Protection from "bill shock" since 1 st March 2010

Scam: Loteria Primitiva

Incredible prize – too good to be true

MP3-Players - a risk for health?

New settings should limit risks of hearing damages

Price Differences in Europe

Shopping around may pay

Travel in Italy by Train

Tips by ECC Bolzano

Tourist Cards

Save Money on Your Holiday in Austria

Ryanair on trial

Payments free of charge must be possible when booking online

Meck-Pe Discount

Be aware of prepayment

Car Prices in Europe

Update 2009

Costs of Roaming will decline from 1 July 2009

SMS-Services, Calls and Data Services become cheaper

RAPEX Report 2008

Number of dangerous products increased

Webchat with Commissioner Kuneva

Topic: Consumer protection during your vacation

Lottery Fortune from Spain?

Organized fraud instead of huge lottery profits

European Consumer Summit 2009

Consumers Trust in the Digital Market Place

More Than One Million Bags Never Recovered

Air Transport Users Council published report

Travelling by Hire-car

Tips how to avoid Problems